Psychdom (“we”, “us”, “our”) provides educational relationship, attachment-style, and astrology-style reports and resources. This Privacy and Cookie Policy explains how we collect, use, share, and protect personal information when you use our website and services.

This policy covers information collected through:

• Our website pages and forms

• Report purchases and payments

• Report delivery by email

• Customer support messages

Information you provide
Depending on the report, we may collect:

• Contact details: name, email address

• Report inputs: questionnaire responses and free-text prompts

• Relationship information you choose to share (for couples reports)

• Birth data (for astrology-related reports), such as date of birth, time of birth, and place of birth

Communications you send us (support emails, feedback)

Sensitive or special category information
Some report inputs may be considered sensitive (for example, information relating to mental wellbeing, relationship difficulties, or other personal topics). If you choose to provide this information, we will treat it with extra care, and for EU/UK users we generally rely on your explicit consent for processing special category data. GDPR

Information collected automatically
When you visit the site, we may automatically collect:

• IP address, device and browser type

• General location (approximate)

• Pages viewed, referring pages, and interactions

• Cookie identifiers (see Cookies section below)

If you are in the EEA/UK and the GDPR applies, we process personal data on the following bases:

• Performance of a contract: to deliver the report you request

• Consent: where you opt in (for example, marketing) and where your inputs include special category data and explicit consent is required GDPR+1

• Legitimate interests: to run, secure, and improve our services (balanced against your rights)

• Legal obligation: to comply with applicable laws

We do not sell your personal information.

We may share information with trusted service providers who help us operate the service, such as:

• Website and form hosting

• Infrastructure and security services (for example, Cloudflare)

• Data storage and workflow tools

• Email delivery providers

• Payment processors

We may also disclose information:

• If required by law, court order, or valid legal process

• To protect the rights, safety, and security of users and our business

• In connection with a business transaction (for example, merger or asset sale)

We use cookies and similar technologies for:

• Core site functionality (strictly necessary cookies)

• Security and fraud prevention

• Analytics and performance measurement

• Where enabled, advertising or conversion measurement

EU/UK cookie note: In the EU/UK, non-essential cookies typically require opt-in consent before they are set. If we use optional cookies, we will provide a cookie consent mechanism appropriate to the regions we serve.

We keep personal information only as long as needed for the purposes described above:

• Report inputs and generated reports: typically up to 24 months after delivery (to support re-sends and customer support), unless you request deletion sooner

• Payment and accounting records: typically up to 7 years where required for tax, accounting, or legal obligations

• Support communications: typically up to 24 months

We may retain information longer if required by law or to resolve disputes.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, and alteration. No method of transmission or storage is 100% secure, but we work to reduce risk and limit access to authorized personnel and providers only.

We may store and process information in countries outside your country of residence, including the United States and Australia, depending on where our service providers operate.

If you are in the EEA/UK and your data is transferred outside the EEA/UK, we take steps designed to protect it, including using recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses where appropriate.

General choices

• You can request access, correction, or deletion of your personal information by contacting us.

• You can opt out of marketing emails at any time by using the unsubscribe link.

If GDPR applies, you may have rights including access, correction, deletion, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority.

California (CCPA/CPRA) rights
If you are a California resident and the law applies, you may have rights to:

• Know what personal information is collected and how it is used

• Request deletion (with exceptions)

• Correct inaccurate information

• Opt out of the “sale” or “sharing” of personal information (as defined by law)

• Not be discriminated against for exercising your rights

Australia
If the Australian Privacy Act applies to our handling of personal information, we aim to manage personal information in an open and transparent way and provide access/correction rights consistent with the Australian Privacy Principles.

Psychdom is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

Our site may link to third-party websites or tools. Their privacy practices are governed by their own policies, not ours.

We may update this policy from time to time. We will post the updated version on this page and change the effective date above.

To ask questions or exercise your privacy rights, let us know through the contact form.